Dashboard
Real-time overview of your customer service operations
Active Chats
247
Complaints
23
Bot Accuracy
94.2%
Avg Response Time
2.3s
Live Chat Overview
Recent Alerts
High Priority Complaint
Customer #12345 - 5 min ago
Bot Response Delay
Intent #847 - 12 min ago
System Update
Scheduled maintenance tonight
Top Intents
Agent Performance
Chat & Agents
Monitor live conversations and manage agent performance
Live Chat Monitoring
| Customer | Agent | Duration | Status | Actions |
|---|---|---|---|---|
John Smith
#CUST-8472
|
Sarah Wilson
|
12 min | Active | |
Emma Davis
#CUST-8473
|
Mike Johnson
|
8 min | Waiting | |
Robert Brown
#CUST-8474
|
Lisa Chen
|
15 min | Active |
Agent Status
Sarah Wilson
3 Active Chats
Mike Johnson
2 Active Chats
Lisa Chen
On Break
Quick Actions
Knowledge Base
FAQ Updates
Last updated 2 hours ago
Canned Responses
47 active templates
Session Replay
Customer: john.doe@example.com
Duration: 8 minutes
Customer: emma.smith@example.com
Duration: 15 minutes
Operations
- Open Complaints
- 156
- Payments Processed
- $24,567
- Active Guests
- 1,234
- Upcoming Events
- 23
Complaints Management
Track and resolve customer complaints efficiently
E-commerce & Payments
Process orders and manage transactions
Guest Management
Manage guests and their bookings
Calendar & Meetings
Today's Schedule
Team Standup
9:00 AM - 9:30 AM
Client Review
2:00 PM - 3:00 PM
Quick Scheduler
Analytics
- Total Chats
- 45.2K
- Success Rate
- 87.6%
- Avg CSAT
- 94.2
- Failed Queries
- 1.2K
Chat Volume Trends
Intent Distribution
Agent Leaderboard
| Rank | Agent | Sessions | CSAT | Score |
|---|---|---|---|---|
| 1 |
Sarah Wilson
|
287 | 98.7% | 9.8 |
| 2 |
David Chen
|
312 | 96.4% | 9.5 |
| 3 |
Emma Davis
|
298 | 95.2% | 9.3 |
Custom Reports
Weekly Summary
Automated report for weekly performance
Monthly Trends
Deep dive into monthly patterns
Custom Query
Create your own analysis
Admin
- Total Users
- 1,247
- Active Sessions
- 89
- Notifications
- 12
- GDPR Requests
- 7
User Management
Manage users and assign roles
Security Settings
Configure MFA and access controls
Data Compliance
GDPR and CCPA compliance tools
User Management
| User | Role | Status | Last Login | Actions |
|---|---|---|---|---|
John Admin
john@company.com
|
Administrator | Active | 2 hours ago | |
Sarah Manager
sarah@company.com
|
Manager | Active | 5 minutes ago | |
Mike Agent
mike@company.com
|
Agent | Away | 1 day ago |
Internal Notifications
System Update Scheduled
Maintenance window: 2:00 AM - 4:00 AM EST
Security Audit Complete
All systems passed compliance check
Integrations
Connect and manage third-party services
Messaging
5 ActiveCRM
3 ActivePayments
3 ActiveConnected Services
Zendesk
Support tickets sync
Slack
Team notifications
Zoom
Video calls
API Keys
